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Return Policy
※ Due to product quality issues or incorrect items, returns or exchanges do not require any fees.
※ Quality issues: Clothing damaged within 15 days of wear or after 3 washes, shoes with sole separation or damage within 90 days; color difference or damage upon receipt of the product;
※ Returns or exchanges due to personal reasons require a handling fee:
The following are the charging standards and policies in Taiwan:
- For 2 items or less, a fee of 99 NTD (49 NTD for Platinum VIP members and above);
- For 3-5 items, a fee of 199 NTD (129 NTD for Platinum VIP members and above);
- For 6 items or more, a fee of 10% of the order amount (if below 199 NTD, a fee of 199 NTD will be charged);
◎ Exchange process: Receive the package → Please submit an exchange request to customer service (within the 15-day appreciation period) → Customer service confirms the exchange process → Logistics picks up the package / self-send to the store → Exchange items arrive → Retro workwear sends out the exchange package → Pay the exchange fee upon receiving the package.
◎ Refund process: Receive the package → Please submit a refund request to customer service (within the 15-day appreciation period) → Customer service confirms the refund process → Logistics picks up the package / self-send to the store → Please take a photo of the pickup receipt and send it to customer service → Customer service processes the refund (credit card & PayPal payments will be refunded via the original payment method, cash on delivery will require bank account details for transfer, service fees will be deducted)
1. The product must be brand new / unused / not submerged in water / within the 15-day appreciation period (including holidays).
2. Exchange items may not always be in stock; if out of stock, an additional 3-20 days may be required (excluding holidays), please understand.
3. If you need to exchange again after receiving the exchanged item, you will need to bear the round-trip shipping costs again. If you process a return, the shipping cost for the exchange is considered a consumable item and will not be refunded.
The following are the return and exchange policies in Hong Kong:
◎ Exchange process: Receive the package → Please submit an exchange request to customer service (within the 15-day appreciation period) → Customer service confirms the exchange process → You send out the exchange item → Ma Deng sends out the exchange package
◎ Refund process: Receive the package → Please submit a refund request to customer service (within the 15-day appreciation period) → Customer service confirms the refund process → You send out the return item → Customer service processes the refund (credit card & PayPal payments will be refunded via the original payment method, cash on delivery will require bank account details for transfer, service fees will be deducted)
※ If you return items for exchange without contacting customer service, the Retro Workwear team will not process it.
※ Malicious returns and refunds will result in purchase restrictions, please understand.
※ No secondary exchanges are supported; all costs incurred from secondary exchanges must be borne by the buyer (199 NTD in Taiwan, 50 HKD in Hong Kong)
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Email: service@retroswear.com
Line: https://lin.ee/ZL9db1e
Customer service phone: +852 57455725
Return address: 7th Floor Management Office, No. 9, Lane 150, Yidong Road, East District, Tainan City
